Frequently Asked
Questions

We ship to all 50 U.S. states, including Alaska and Hawaii. Most orders are processed within 1–2 business days and delivered within 3–7 business days via standard ground shipping. Expedited shipping options are available at checkout if you need your gear sooner. You'll receive a tracking number by email as soon as your order ships.

We accept returns within 30 days of delivery on items in original, unused condition with all original packaging. If you received a defective or incorrect item, we'll cover the return shipping cost and send a replacement at no charge. For change-of-mind returns, the customer is responsible for return shipping fees. To start a return or exchange, please contact us at hello@ibexlights.com with your order number and reason for return.

IBEX uplights are designed to pair seamlessly within our own product ecosystem. While many of our fixtures use standard wireless protocols, full cross-brand compatibility — including wireless grouping, color sync, and dimming control — is not guaranteed with third-party systems. We recommend using IBEX fixtures together for the most reliable performance. If you have a specific compatibility question about your existing setup, feel free to reach out before placing your order.

Each IBEX uplight delivers up to [X hours] of continuous runtime on a full charge, making it well-suited for full-day wedding events and back-to-back bookings. A complete recharge takes approximately [X hours]. We recommend charging your units the night before each event to ensure peak performance. Battery life may vary slightly depending on color output, brightness level, and ambient temperature.

Absolutely — we encourage it. You can purchase a single unit at any time through our website to test the build quality, brightness, color accuracy, and wireless performance before scaling up. There's no minimum order requirement, and single-unit pricing is the same as listed on the product page. Once you're ready to order in larger quantities, you can reach out to us directly for bulk pricing options.

Yes, we offer volume discounts for qualifying bulk orders. The more units you order, the better the per-unit price. If you're outfitting a full kit or expanding your inventory ahead of a busy season, contact us at sales@ibexlights.com with the quantity you have in mind and we'll put together a custom quote. We work with independent DJs and event professionals regularly and are happy to accommodate growing businesses.

All IBEX uplighting products come with a limited warranty covering manufacturer defects in materials and workmanship. If a unit fails under normal use conditions during the warranty period, we will repair or replace it at our discretion at no cost to you. The warranty does not cover physical damage, water damage, or failures caused by misuse or unauthorized modification. Full warranty terms are outlined in our Shipping & Returns policy, and our support team is always available to help assess any issues you experience.

Yes, IBEX uplights support DMX control for users who prefer a wired, controller-based workflow or need to integrate with an existing DMX setup. Simply connect via the standard 3-pin or 5-pin DMX input (depending on the model) and address each fixture using the onboard display. For mobile DJ and wedding applications, our fixtures also operate in standalone wireless mode — no DMX controller required. This dual-mode flexibility makes IBEX lights a practical choice whether you're running a simple wireless setup or a more complex production rig.

The fastest way to reach us is by email at hello@ibexlights.com — we typically respond within one business day, Monday through Friday. Please include your order number and a brief description of the issue so we can resolve it as quickly as possible. For urgent matters, you can also use the contact form on our website. We're a small, dedicated team and we stand behind every order — if something isn't right, we'll make it right.