Legal
Privacy Policy
IBEX Lighting operates this store and website, including all related information, content, features, tools, products and services, in order to provide you with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to your personal information.
Personal Information We Collect
Depending on how you interact with the Services, we may collect or process the following categories of personal information:
- Contact details — your name, address, billing address, shipping address, phone number, and email address.
- Financial information — payment card information, transaction details, form of payment, and payment confirmation.
- Account information — your username, password, security questions, preferences and settings.
- Transaction information — items you view, add to your cart, purchase, return, exchange or cancel, and your past transactions.
- Communications with us — the information you include when sending a customer support inquiry.
- Device information — information about your device, browser, or network connection, your IP address, and other unique identifiers.
- Usage information — how and when you interact with or navigate the Services.
Sources
We may collect personal information from the following sources:
- Directly from you — when you create an account, visit the Services, communicate with us, or otherwise provide your information.
- Automatically through the Services — from your device when you use our products or visit our website, including through cookies and similar technologies.
- From our service providers — when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
- From our partners or other third parties.
How We Use Your Information
- Provide and improve the Services — to process payments, fulfill orders, remember your preferences, send account notifications, process returns and exchanges, and create a customized shopping experience.
- Marketing and advertising — to send promotional communications by email or postal mail, and to show you online advertisements based on your activity on the Services.
- Security and fraud prevention — to authenticate your account, provide a secure payment experience, and detect potentially fraudulent or malicious activity.
- Communicating with you — to provide customer support and maintain our business relationship with you.
- Legal reasons — to comply with applicable law, respond to valid legal process, and enforce our terms or policies.
How We Disclose Your Information
We may disclose your personal information to third parties for legitimate purposes, including:
- With Shopify, vendors and other third parties who perform services on our behalf (payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
- With business and marketing partners to provide marketing services and advertise to you. You can opt out of targeted advertising here.
- When you direct, request, or consent to our disclosure — such as to ship you products or through social media integrations.
- With our affiliates or within our corporate group.
- In connection with a business transaction such as a merger, or to comply with applicable legal obligations.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside.
To learn more about how Shopify uses your personal information and to exercise any related rights, visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.
Third-Party Links
The Services may provide links to websites operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies independently. We do not guarantee and are not responsible for the privacy or security of such sites. Our inclusion of such links does not imply any endorsement of their content or operators.
Children's Data
The Services are not intended for use by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, please contact us to request its deletion.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" personal information of individuals under 16 years of age.
Security and Retention
No security measures are perfect or impenetrable, and we cannot guarantee "perfect security." We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the following rights. These rights are not absolute, may apply only in certain circumstances, and we may decline your request as permitted by law.
- Right to Access / Know — you may request access to personal information we hold about you.
- Right to Delete — you may request that we delete personal information we maintain about you.
- Right to Correct — you may request that we correct inaccurate personal information we maintain about you.
- Right of Portability — you may request a copy of your personal information and, in certain circumstances, that we transfer it to a third party.
- Right to Opt Out of Sale or Targeted Advertising — you may opt out of the processing of your personal information for targeted advertising purposes here. We automatically honor the Global Privacy Control opt-out signal.
- Communication preferences — you may opt out of promotional emails at any time via the unsubscribe link. Non-promotional emails (order confirmations, account notices) are unaffected.
We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request, as permitted or required under applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision or lodge your complaint with your local data protection authority.
International Transfers
We may transfer, store, and process your personal information outside the country you live in. If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, unless the destination country has been determined to provide an adequate level of protection.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice as required by applicable law.
Contact
For questions about our privacy practices, or to exercise any of the rights available to you, please reach out:
- Email — hello@ibexlights.com
- Mail — 30 N Gould St Ste N, Sheridan, WY 82801, US
Questions about your data?